Shipping policy

Effective Date: July 13, 2026

This Shipping Policy explains how orders placed through dunleathglobal.com are processed, shipped, tracked, and delivered.

Dunleath works with fulfillment and shipping partners in different locations. Depending on product availability and the delivery destination, an order may be shipped from an international fulfillment center.

Shipping Cost

Standard tracked shipping is free for all destinations available at checkout.

1. Order Processing

Orders are normally processed within 1 to 5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Orders placed during weekends, holidays, or periods of high demand will begin processing on the next available business day.

Processing includes:

  • Payment confirmation.
  • Order verification.
  • Product inspection and preparation.
  • Packaging and transfer to the shipping carrier.

Processing time is separate from shipping transit time.

2. Estimated Delivery Times

Orders are normally processed within 1–5 business days after payment confirmation.

After processing, the estimated transit times are:

  • United States: 7–15 business days.
  • United Kingdom: 7–15 business days.
  • Europe: 7–18 business days.
  • Rest of World: 10–25 business days.

Only destinations available during checkout are currently supported.

Delivery estimates are not guarantees. Customs procedures, carrier delays, severe weather, public holidays, and other circumstances outside our reasonable control may affect delivery.

3. Shipping Destinations

Available shipping destinations are determined by the country and address entered during checkout.

If a destination is not available during checkout, we are currently unable to ship the selected product to that location.

Certain lighting products or rechargeable batteries may be unavailable in specific countries because of carrier, customs, import, or transportation restrictions.

4. Shipping Costs

Any applicable shipping charge will be clearly displayed during checkout before payment is submitted.

Shipping costs may vary based on the product, order value, shipping method, destination, and available fulfillment location.

If free shipping is offered, the offer and any applicable conditions will be displayed during checkout or on the relevant product page.

5. Order Confirmation

After an order is placed, the customer will receive an order confirmation at the email address provided during checkout.

Customers should review the product, quantity, shipping address, and contact information shown in the confirmation.

If any information is incorrect, contact us immediately at contact@dunleathglobal.com.

6. Tracking Information

Tracking information will be provided by email after the order has been dispatched and the carrier has generated a tracking number.

Tracking may require 2 to 5 business days after dispatch to display its first update. This activation period does not mean that the order has stopped moving.

Orders can also be monitored through our Track Order page.

7. Orders Shipped in Multiple Packages

An order containing multiple products may be shipped in separate packages, particularly when products are stored at different fulfillment locations.

Separate packages may have different tracking numbers and may arrive on different dates. Customers will not be charged additional shipping fees solely because an order is divided into multiple packages.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, building, postal code, or delivery instructions required by the carrier.

Address changes cannot be guaranteed after processing or fulfillment begins.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, reshipping costs may apply. If a refund is requested after the product is returned, the order will be handled according to our Refund and Return Policy.

9. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are not included in the product price or shipping charge unless expressly stated during checkout.

When applicable, customers are responsible for paying import charges required by their country. Dunleath does not control the amount or processing time of these charges.

10. Customs Delays

Some international orders may be inspected or temporarily held by customs. Customs processing times vary by country and are outside Dunleath’s direct control.

Customers should monitor their tracking information and respond promptly if the carrier or customs authority requests additional information.

11. Delayed Orders

If an order has not arrived within the estimated delivery period, first review the latest tracking information.

If tracking has not updated for an extended period or the order is significantly delayed, contact us at contact@dunleathglobal.com.

We will review the shipment and contact the carrier or fulfillment partner when appropriate. A replacement or refund will be offered if the package is confirmed as lost.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  • Confirm that the shipping address is correct.
  • Check around the delivery location.
  • Ask household members, neighbors, reception staff, or building management.
  • Contact the local carrier responsible for the final delivery.

If the package remains missing, contact Dunleath promptly. We will review the tracking information and open a carrier investigation when appropriate.

If the carrier confirms that the package was lost or delivered incorrectly, we will provide a replacement or refund.

13. Lost or Damaged Shipments

If a package arrives visibly damaged, photograph the packaging and product before discarding any materials.

Contact us within 30 days after delivery with the order number and available photographs or video. Damaged, defective, incomplete, or incorrect products will be handled under our Refund and Return Policy.

14. Refused or Unclaimed Packages

Customers should not refuse a package without first contacting Dunleath unless accepting it would be unsafe.

Refusing delivery or failing to collect a shipment does not create an immediate refund. The order will be evaluated after the package reaches the designated return location.

Unless the refusal resulted from a confirmed shipping or product error, the return may be handled as a change-of-mind return under our Refund and Return Policy.

15. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. Changes and cancellations cannot be guaranteed after processing, packaging, or fulfillment begins.

If an order has already been dispatched, the customer may request an eligible return after delivery.

16. Delivery Restrictions

We may be unable to deliver to certain military addresses, restricted territories, remote regions, parcel lockers, or postal boxes, depending on the product and available carrier.

If a submitted address cannot be served, we will contact the customer to request an alternative address or issue a refund.

17. Consumer Rights

This policy does not exclude or limit any mandatory shipping, delivery, refund, or consumer rights provided by applicable law.

18. Contact Us

For shipping, tracking, delayed orders, or delivery questions, contact:

Dunleath Customer Support
Email: contact@dunleathglobal.com
Website: https://dunleathglobal.com
Contact page: https://dunleathglobal.com/pages/contact