Refund policy

Effective Date: July 13, 2026

Thank you for shopping at Dunleath. We want customers to feel confident when purchasing our lighting products. This Refund and Return Policy explains the conditions, timeframes, costs, and procedures applicable to returns, refunds, replacements, and order cancellations.

This policy applies to eligible orders placed directly through dunleathglobal.com.

1. 30-Day Return Period

We accept eligible returns requested within 30 calendar days after the order is delivered.

To meet the return deadline, the customer must contact us within the 30-day period. Once return instructions are issued, the product must be shipped within the timeframe provided by our support team.

2. Return Eligibility

To qualify for a return, the product must:

• Have been purchased directly from Dunleath.
• Be returned with all components, accessories, chargers, cables, manuals, and other items originally included.
• Be unused, uninstalled, and in substantially the same condition in which it was received.
• Be returned in its original packaging whenever reasonably possible.
• Be free from damage caused by misuse, improper handling, unauthorized modification, or incorrect installation.
• Include the order number or another valid proof of purchase.

Opening the packaging solely to inspect the product does not automatically make it ineligible for return, provided the item has not been used, installed, damaged, or altered.

3. Change-of-Mind Returns

Customers may return an eligible product within 30 days if they change their mind, no longer want the item, or ordered the wrong color, size, finish, model, or specification.

For change-of-mind returns, the customer is responsible for the return shipping cost. Original shipping charges are not refundable unless required by applicable law.

Dunleath does not charge a restocking fee for approved returns.

4. Damaged, Defective, Incorrect, or Misdescribed Products

If a product arrives damaged, defective, incomplete, materially different from its description, or if you receive the wrong item, contact us within 30 days after delivery.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs or a short video when reasonably necessary to verify the issue.
• Photographs of the shipping packaging if the item arrived damaged.

After reviewing the claim, Dunleath will provide an appropriate solution, which may include:

• A replacement product.
• Replacement components or accessories.
• A partial refund, when accepted by the customer.
• A full refund.
• A prepaid return label or reimbursement of reasonable return shipping costs.

When the error is ours or the product is confirmed to be damaged, defective, incorrect, or materially misdescribed, the customer will not be responsible for the approved return shipping cost.

Installation or use does not eliminate rights relating to a defect that could not reasonably have been identified during an initial inspection.

5. Lighting and Rechargeable Product Issues

Battery duration and charging time may vary depending on brightness level, usage, ambient temperature, charging equipment, and normal battery aging. These expected variations are not necessarily product defects.

However, rechargeable lamps that fail to charge, switch on, maintain normal operation, or perform materially according to the specifications displayed on the product page may qualify for a replacement or refund under this policy.

6. How to Request a Return

Before sending any product, contact us at contact@dunleathglobal.com.

Your message should include:

• Your full name.
• Your order number.
• The email address used during checkout.
• The product you wish to return.
• The reason for the return.

Our support team will review the request and provide the correct return instructions and return destination.

Products must not be returned to the address shown on the original shipping package unless our support team specifically confirms that address. Our return location may differ from the original fulfillment location.

Items sent without following the provided return instructions may be delayed or may not reach the location responsible for processing the refund.

7. Return Shipping

For change-of-mind returns or incorrect customer selections, return shipping is paid by the customer.

For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed products, Dunleath will provide an approved return method, cover reasonable return shipping costs, or offer a resolution that does not require the product to be returned.

When the customer is responsible for return shipping, we strongly recommend using a tracked service and retaining the shipping receipt until the return is completed.

8. Inspections

Returned products will be inspected after arrival. We will notify the customer when the return has been received and whether the refund has been approved.

If a returned item shows damage, missing parts, installation, misuse, or alterations not related to the original claim, we may request additional information before completing the return.

This does not affect any mandatory consumer rights available under applicable law.

9. Refund Processing

Approved refunds will be issued to the original payment method within 5 business days after the returned product has been received and inspected, or after a no-return refund has been approved.

After Dunleath issues the refund, banks and payment providers may require an additional 5 to 10 business days to display the amount in the customer’s account. This processing period is controlled by the financial institution.

If more than 10 business days have passed since the refund confirmation, contact us at contact@dunleathglobal.com.

10. Original Shipping Costs

Original shipping charges are not refundable for change-of-mind returns or incorrect customer selections.

If the entire order is returned because the product was damaged, defective, incorrect, incomplete, or materially misdescribed, the standard original shipping charge will also be refunded when applicable.

Customs duties and import charges paid directly to governmental authorities are generally not controlled or refunded by Dunleath. Customers may need to contact the applicable customs authority regarding reimbursement.

11. Exchanges and Replacements

Direct exchanges for a different color, finish, size, or model are not currently offered. Customers may return an eligible item for a refund and place a new order for the preferred product.

Replacements may be offered when an item is damaged, defective, incorrect, incomplete, or lost during delivery.

12. Order Cancellations

To request a cancellation, contact us as soon as possible at contact@dunleathglobal.com.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed after processing, packaging, or fulfillment has begun.

If an order can no longer be canceled, the customer may request an eligible return after delivery under the conditions of this policy.

13. Products That Cannot Be Returned

The following products are generally not eligible for change-of-mind returns:

• Products returned more than 30 days after delivery.
• Products showing signs of use, installation, modification, misuse, or customer-caused damage.
• Products missing essential components, accessories, or included parts.
• Personalized or custom-made products clearly identified as such before purchase.
• Gift cards or digital products.
• Products clearly marked as final sale before purchase, where permitted by law.

These exclusions do not apply when a product is defective, damaged on arrival, incorrect, materially misdescribed, or when applicable law requires a return or refund.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for reviewing their shipping information before submitting an order.

If a package is returned because of an incorrect or incomplete address supplied by the customer, the order may be treated as a change-of-mind return after it is received. Non-refundable shipping costs may be deducted where permitted by law.

15. Refused or Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically complete a return. The refund will be evaluated after the product reaches the designated return location.

Unless the refusal resulted from a confirmed product or delivery error, the return may be handled under the change-of-mind conditions in this policy.

16. Packages Marked as Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbors, building staff, and the local carrier before contacting us.

If the package remains missing, contact us promptly. We will review the tracking information and open an investigation with the carrier when appropriate. If the shipment is confirmed as lost or incorrectly delivered, we will offer a replacement or refund.

17. Return Abuse and Fraud

We may investigate return requests involving altered evidence, substituted items, intentional product damage, repeated fraudulent claims, or payment abuse.

Legitimate return requests and genuine product complaints will always be reviewed fairly under this policy and applicable consumer law.

18. Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights provided by the laws applicable to the customer.

19. Contact Us

For returns, refunds, cancellations, damaged products, or order-related questions, contact:

Dunleath Customer Support
Email: contact@dunleathglobal.com
Website: https://dunleathglobal.com
Contact page: https://dunleathglobal.com/pages/contact