Refund policy
Refund, Return & Replacement Policy
Last Updated: June 2026
At Dunleath, we strive to provide a premium shopping experience and high-quality products. Please review the following policy regarding refunds, returns, replacements, delayed shipments, and order-related issues.
By placing an order on our website, you agree to the terms outlined below.
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1. Order Delays
All eligible orders include tracking information.
International shipping times may vary depending on destination country, customs procedures, carrier performance, weather conditions, and other circumstances beyond our control.
If your order experiences an unusual delay beyond the estimated delivery timeframe, please contact us at:
contact@dunleathglobal.com
Our team will investigate the shipment and provide the most appropriate solution.
Please note that customs inspections, transportation disruptions, and local carrier delays may affect delivery times.
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2. Orders Marked as Delivered but Not Received
If tracking information indicates that the order has been delivered but the customer claims it was not received, Dunleath reserves the right to investigate the case before issuing any refund or replacement.
Customers may be required to:
- Contact their local carrier.
- Provide supporting documentation.
- Submit a non-delivery statement when available.
Each case will be reviewed individually.
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3. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Dunleath is not responsible for:
- Incorrect addresses.
- Incomplete addresses.
- Invalid recipient information.
- Packages returned due to customer input errors.
If an order has not yet been processed, we may be able to update the shipping information upon request.
Once an order has been shipped, changes may no longer be possible.
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4. Unclaimed or Refused Packages
Refunds and replacements may not be granted when:
- The package is refused by the recipient.
- The package is abandoned.
- The package is not collected from a pickup point.
- Delivery attempts are ignored by the recipient.
Customers are responsible for monitoring tracking updates and ensuring package acceptance.
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5. Damaged Products
If a product arrives damaged, customers must contact us within 30 days of delivery.
To process a claim, customers must provide:
- Clear photographs of the damaged item.
- Photographs of the packaging.
- Videos when necessary.
After review, Dunleath may offer:
- A replacement.
- A partial refund.
- A full refund.
The appropriate solution will depend on the severity of the damage.
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6. Incorrect, Defective, or Missing Products
If a customer receives:
- An incorrect item.
- A defective item.
- An item with missing components.
The customer must contact us within 30 days of delivery.
Supporting evidence such as photographs or videos may be required.
Depending on the situation, Dunleath may:
- Send a replacement.
- Send missing parts.
- Issue a partial refund.
- Issue a full refund.
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7. Size and Fit Issues
Customers are responsible for reviewing product descriptions and size guides before purchasing.
If a wrong size is ordered by the customer, return eligibility will be reviewed on a case-by-case basis.
Customers are encouraged to carefully verify sizing information before completing their purchase.
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8. Order Cancellation
Orders may be canceled only before processing and fulfillment begins.
Once an order has entered fulfillment, production, packaging, or shipping stages, cancellation may no longer be possible.
Customized, personalized, or made-to-order products cannot be canceled once production has begun.
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9. Return Eligibility
Returns may be accepted within 30 days after delivery.
To qualify for a return:
- The product must be unused.
- The product must be in original condition.
- Original packaging should be retained whenever possible.
- The item must not show signs of wear, washing, or misuse.
Customers must contact our support team before sending any return.
Unauthorized returns may not be accepted.
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10. Return Shipping
Return shipping costs are generally the responsibility of the customer unless:
- The wrong item was sent.
- The item arrived damaged.
- The item is defective.
International returns may involve significant shipping costs and extended transit times.
Customers are encouraged to contact support before initiating a return.
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11. Refund Processing
Approved refunds will be processed through the original payment method used during purchase.
Processing times may vary depending on:
- Payment provider.
- Financial institution.
- Country of residence.
Refund processing may take several business days after approval.
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12. Situations Not Eligible for Refunds
Refunds, replacements, or returns may not be approved in situations including but not limited to:
- Incorrect shipping information provided by the customer.
- Refused deliveries.
- Unclaimed packages.
- Incorrect product selection by the customer.
- Incorrect size selected by the customer.
- Tracking information confirming successful delivery.
- Normal wear and tear.
- Minor cosmetic variations that do not affect product functionality.
- Product descriptions that were clearly disclosed before purchase.
- Damage caused after delivery.
- Misuse of the product.
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13. Force Majeure
Dunleath shall not be held liable for delays, losses, or disruptions caused by events beyond reasonable control, including but not limited to:
- Natural disasters.
- Floods.
- Earthquakes.
- Severe weather conditions.
- Strikes.
- Government actions.
- Customs inspections.
- Transportation disruptions.
- Public health emergencies.
- War or civil unrest.
Such circumstances may impact delivery times and logistics operations.
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14. Fraud Prevention
Dunleath reserves the right to deny refunds, replacements, or returns in cases involving suspected:
- Fraudulent activity.
- Abuse of refund policies.
- False claims.
- Chargeback abuse.
Additional verification may be required before resolution.
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15. Contact Information
For any questions regarding returns, refunds, replacements, or order issues, please contact:
Email: contact@dunleathglobal.com
Brand: Dunleath
We are committed to providing a professional and customer-focused experience and will do our best to resolve all legitimate concerns fairly and efficiently.